Onboarding and Underwriting Process
Purchasing a policy takes just minutes on our simple self-service platform. We provide tailored quotes to each customer, based on your social media activity and engagement.
After you purchase your insurance plan, you'll receive a digital version of your policy by email. We'll also scan the dark web to check if any of your details have been leaked previously, and begin monitoring your account for any suspicious activity.
What is Loss of Income Insurance?
Loss of income insurance (or Business Interruption Insurance) means that you are entitled to severance over lost income if you lose the ability to continue operating your digital asset.
Notch will reimburse you for the revenue you lost for up to 3 months. For example, for coverage of $45K, you’ll get paid $500 every day until we recover your account or up to 90 days.
If your account gets hacked, a claim will automatically be filed. Once your claim is approved, our cyber experts begin working to retrieve your account so you can get back to creating content ASAP.
Our team is trained in guiding creators through Instagram's long and confusing support process for hacked accounts - and leverages connections within the platform to ensure a high retrieval rate.
Imagine you just got hacked. Now what?
Not only the payout, we work to retrieve your account as you’re getting paid.
We’ll inform you immediately
You’ll get paid, daily
We’ll retrieve your account
You’re back in business
Find the solution that suits your needs
Other creators also asked
Why is two-factor authentication important?
Two-factor authentication (2FA) is basically another layer of protection for your account. Regarding hacks, 2FA can make the job harder on a hacker because while it might be easily possible to obtain your password, getting the time-restricted authentication code is a bit trickier for them. Basically, using another way of identification can help you keep control of your account, and statistics show that almost 50% of the hacks could have been prevented by using unique passwords and 2FA. Therefore, we recommend everyone enable 2FA (even if you have insurance).
But! If you want to protect your account in the best way possible, you need two-factor authentication AND insurance for your Instagram. Start now
Why am I not eligible for a quote?
There are certain criteria that decide whether an account is eligible or not. Accounts that do not match the eligibility criteria exactly may not be fit for a quote, at least at the moment. These include:
- Account owners not residing in the current live states
- Private accounts
- Accounts that don’t generate a minimum revenue for coverage
Keep in mind that we are always working and improving our underwriting guidelines, meaning even if you’re not eligible today, you may be eligible for insurance in the future! Once we notice you’re eligible for a quote, we’ll send you an email letting you know.
How does the claims process work?
To file a claim, go to your personal dashboard as soon as you notice a hack, slide the “I got hacked” button, and answer a few questions. Our team will start investigating your case and then one of our representatives will contact you to collect some more information. They will advise you on the next steps and tell you exactly what’s going to happen with your claim from there. You will also be able to directly contact the representative throughout the entire process for any questions or requests you may have.
Can I cancel my coverage at any time during the policy period even if I pay annually?
Yes, while the policy period is one year, you can pay monthly or annually, choose to cancel at any time, and receive a full refund for the remainder of your policy term.
If you pay yearly, you will get a full refund guarantee and you'll save 5%.
Do I have to give out my Instagram credentials to get covered?
The only information we ask of you is your Instagram username, and this is so we can give you a quote that would best work for your account. There isn’t any information you would be giving out to us that isn’t already public.
After going through the steps of getting a quote, if your account is eligible, you can then decide if you want coverage for your account, and then you would connect your Instagram account to Notch through Instagram's Official API. This again, will not give us any personal credentials, it would only allow us to make sure your account is truly in your possession, so we can notify you in case we notice something suspicious like a potential hack.