It's every Instagram user's worst nightmare: getting ready for another day of work only to discover you've been suspended by Instagram and can't access your account. Getting hacked is even worse - we cover what to do in this case in a different article.
Instagram suspensions are a common issue experienced by content creators. What’s worse, it often happens for no reason, and recovering the account can be a confusing, frustrating and slow process.
With that said, we’ve compiled the various Instagram support forms available for appealing your account suspension or deactivation. Let’s dive in.
How to know if your Instagram account is suspended, banned or disabled
You’ll know if your account has been suspended if you get a pop up notification stating so when logging into your account. You might receive a warning, or an immediate suspension.
If you’ve received a warning, you can learn more about your account status:
- Go to your Instagram profile
- Click on Settings
- Click on Help
- Open up Account Status
In the Account Status section, you can find out if you’ve posted something you shouldn’t have and what you can do about it.
Security tip: Remember, hackers often pretend to be Instagram support and use the hook of an imminent ban to lure users into their trap. Verify the legitimacy of such messages by:
- Going to your Instagram profile
- Opening your account settings
- Clicking on Security
- Clicking on Emails from Instagram
All official correspondence from Instagram from the last 14 days will appear here. Learn more about hacker tactics to keep your account safe.
Why Instagram accounts get suspended, banned or disabled
There are several reasons why your account may have been suspended:
- Instagram thought you violated their guidelines but it was a mistake
- You’ve been targeted by a shady Instagram banning scheme
- You’ve used bots or paid for followers
- Instagram's algorithm is glitching
How to recover a suspended, banned or disabled Instagram account
“Your account has been disabled for violating our terms”.
If Instagram has informed you that they've disabled, suspended or deactivated your account because you've repeatedly violated intellectual property or posted fraudulent or misleading content, there’s a form to get help.
You’ll need to explain why the content should not have been removed, and you’ll also be able to upload any relevant files to help your case.
What to do if your account is deactivated by mistake
If your account was disabled for no reason at all, there's a specific support form you can fill out. This happens when Instagram’s algorithm mistakenly flags your account for violating the Community Guidelines.
This happens more than you’d think - we even came across someone who ran an account for her pup. She entered the dog’s birthday, and because the dog was younger than 13 (the minimum age required to use Instagram), Instagram automatically deactivated the account. Imagine you were earning your income through this account and you lose it because of this - totally ridiculous.
To get support for an account that was deactivated by mistake, you’ll need to provide a copy of your government-issued photo ID. This ID must:
- Be government-issued (ex: passport, driver's license)
- Clearly show your name, picture and birthday
- Be in color
If this doesn’t work, there is another Instagram form you can try. It is unclear what the difference is, other than that in this alternative form you aren’t asked to share an ID.
What to do if your account that represents a business, product or service gets deactivated by mistake
Instagram has a specific support form for those who use Instagram to promote a business, product or service and get deactivated.
In order to receive help, you’ll need to provide verification of this business by uploading one of the following:
- Local business license
- Tax filing Invoice
- Certificate of Formation
- Articles of Incorporation
- Utility bill
- Proof of domain name registration
- Order fulfillment documentation
What to do if you can’t log in to Instagram but haven’t been banned
If you’re having trouble signing into your account but haven’t received any messages from Instagram about Community Guideline violations, then it’s likely you’ve either forgotten your password or been hacked.
Getting hacked is extremely common - in fact every 10 minutes an Instagram account gets hacked in the U.S - and once hackers steal your account they immediately change its login details.
Recovering a hacked account is often an extremely difficult and slow process, and many times creators are forced to start a new account.
Avoid getting hacked by following Instagram’s Community Guidelines
Yes, accounts can be erroneously disabled or suspended. There’s not much you can do about that.
For creators earning income through their accounts especially, getting suspended is an extremely stressful experience. So be careful with your content and when in doubt, double check!